According to a tweet by Fitbit Support on X, formerly known as Twitter, the company’s tech teams are working to fix the problem, but the reasons for the issue aren’t clear nor is the scope of the outage. A similar message appears on the Fitbit website. Starting at around 9:30 p.m. Eastern Time, some Fitbit users reported being able to access the app once again, though they claim that their data is either showing wildly incorrect figures or is missing data related to activity that took place during the outage.
This isn’t the first big service outage to hit Fitbit users this year — the last one occurred back in March 2023 and primarily revolved around the company’s iOS app. That particular issue itself followed a similar problem with the company’s mobile platform in February, which had taken several hours for the company to fix. Fitbit didn’t provide details about what caused either of those outages and if history is any indication, we likely won’t get an explanation about the October 2023 disruption, either.