If your Ford Explorer is among the recalled SUVs, you may need to visit a Ford dealer once the fix is deployed; the dealer will inspect and replace the affected part (the A-pillar trim, in this instance) free of charge, assuming your vehicle ends up being one of the small percentage affected by the issue. As with most automotive recalls, you will need Ford’s official intimation letter prior to the dealership visit, so keep an eye out for that letter.
In the meantime, if you think this issue could affect your vehicle, you may also contact Ford customer service at 1-866-436-7332 and reference recall number 24S02, according to the recall notice. The documents published by the NHTSA reveal that there aren’t any known accidents or injuries related to this issue. Ford said in one of the recall documents that there have been more than 14,000 warranty claims related to the A-pillar trim, however.